Online purchase means a purchase made and paid on the official website of DATIGA or through the method of cash on delivery ("COD").
1. Return for non-manufacturing defect product(s) can be accepted at the online store only when all the following conditions are met:
- Within 07 days from the date customer received product(s);
- The product(s) is new, in the original condition (not dirty, used, scratched, altered), the price tag, product label, sticker (if available) are intact and attached to the product(s);
- The Return slip shall be fulfilled, signed, stamped (if any), and attached to the product(s).
- No alterations have been made; and
2. For any orders with novelties subject to our marketing campaign, if customers return all items after receiving the parcel, please also return the novelties which come along with the parcel.
3. Product(s) purchased from sources other than the official website of DATIGA is not eligible for exchange.
4. Shipping cost for return shall be borne by the customer.
5. Any form of DATIGA coupons, discount codes, promotional codes used on the returned product(s) will not be returned or refunded.
6. Refunds will be proceeded automatically for Debit/ Credit Card payment. For COD, Customer Center will send you an email for Bank Account information.
7. DATIGA reserves the right to reject any return that does not fulfill any of the above-stated requirements.
8. DATIGA reserves the right to amend this policy at any time without prior notice.
Information Collection And Use
Our company is the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell, rent or share your information to anyone or any third party outside of our organization.
We will use your information to respond to you, regarding the reason you contacted us. You may be asked to provide us with your shipping address and phone number after you place the order. It is required for the delivery document to ensure the products can arrive successfully.
The personal information we collect for orders allows us to record the orders correctly. We have an online system to record each order (order date, customer name, product, shipping address, phone number, payment number, shipping date, and tracking number). All of this information is stored securely so we can refer back to it if there are any issues with your order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
-See what data we have about you, if any.
-Change/correct any data we have about you.
-Have us delete any data we have about you.
-Express any concern you have about our use of your data.
Our company takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Term of Use
1. When you access the website www.donghotot.com.vn, you agree to these terms. The Website reserves the right to change, modify, add or remove any part of the Terms and Conditions of Use, at any time. Changes are effective immediately upon posting on the website without prior notice. And when you continue to use the website, after the changes to the Terms and Conditions are posted, it means that you accept those changes.
2. This website is only used to provide product information, we are not the manufacturer. Therefore, the reviews and comments about products displayed on the website are the personal opinions of customers, not ours.